For franchisors and multi-unit brands
Reviews are the only continuous, unprompted feed of what people actually experience in your stores — and at 20 or 200 locations, nobody is reading them all. Owner Replies turns them into a clear read on every location: what's working, what's breaking, and which stores are drifting before it reaches your numbers.
Every review across the system read and classified into a per-location picture — what is working, what is breaking, and what people keep raising.
Learn more →Fair comparisonA high-volume urban store is not measured against a quiet suburban one. Raw averages hide your real problems and punish your hardest rooms.
Learn more →Early warningNot the quarter it shows up in the numbers. A slow slide and a sharp drop are different problems, and both get flagged before customers are gone.
Learn more →Brand governanceApproved phrasing, banned language, real examples — set at corporate and locked so franchisees cannot override it. Or hand operators the keys entirely. Your call.
Learn more →Response automationAutomatically, in your brand voice. Anything involving injury, discrimination, food safety, or legal exposure is routed to a person before it posts.
Learn more →Customer recoveryA private survey and a make-it-right offer that is never conditioned on what they write — the compliant version of what most tools get wrong.
Learn more →Not a panel, not a survey blast, not a scraper. The places your customers are already talking — read completely, every day.
Official APIs only — nothing scraped. Scraped review feeds go dark the moment a platform tightens up, and they can put your locations at risk. Everything here arrives through access the platform granted us or that you granted us directly.
Leadership gets the system view. Each operator gets their own location's read without logging in to go find it.
Total control at corporate, full autonomy for your franchisees, or anywhere in between — per setting, and every override is logged.
Legal, injury, discrimination and food-safety reviews are pulled out for a human before a word goes public.
Bulk onboarding across your whole system instead of a multi-month implementation.
Thirty minutes, your real reviews, no slide deck. You'll see exactly what we'd surface across your system.